Help & FAQs

Help & FAQs

Shipping & Pickup

  • FREE STANDARD SHIPPING on eligible orders over $150 when shipping within Canada. Unfortunately, we are unable to deliver to P.O. boxes or certain remote areas. To enjoy free shipping on eligible orders, please select “Free Standard Shipping” at checkout. Parcels eligible for free shipping are usually delivered in 1-9 business days, depending on stock availability, warehouse location and shipping destination.

  • FREE CONTACTLESS CURBSIDE PICKUP - Once you have selected all your items, select FREE SHIP TO STORE and select your store. If all your items are available in store, your order will default to Express Pickup, with pickup available as early as next day. Otherwise your items will ship from our warehouse to your store a few days later. We will notify you when your order is ready for pickup. This delivery option is free, fast, safe and convenient.

Defective Goods / Missing Items

  • If any products you receive are defective you must contact us within 7 days explaining the issue. Defective items can be returned for a full refund or exchanged. Missing Items must be reported within 7 business days of receiving your order. Please email info@rondex.ca with your order number and a photo of the package.

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